Privacy Policy

Effective August 13, 2026

Vector is a field-sales tool for paintless-dent-repair (PDR) and auto-hail professionals — vehicle valuations, mapping and prospecting, hail alerts, reporting, and job pipeline management. This policy explains what we collect, why, and how we handle it.

1. Who we are

Vector ("Vector," "we," "us") provides the Vector application. You can reach us about privacy at admin@vectorpdr.com.

2. Information we collect

You give us:

• Account & profile — your access code, and the name, shop name, address, phone, and email you enter in Settings (used to pre-fill your reports).
• Vehicle lookups — license plates and VINs you enter or scan, and the valuations produced from them, stored in your searchable Archive.
• Adjuster outcomes — the actual adjuster figures and carrier you record ("Adjuster Said"), used to improve valuation accuracy in your area.
• Hail-alert sign-ups — the email address you provide.
• Voice input — audio when you use Vector's voice assistant, processed to carry out your spoken command.

Collected automatically:

• Location — your device's geolocation, with your permission, to power maps and prospecting.
• Photos — images you capture to scan a plate. These are processed to read the plate and are not retained as a long-term photo archive.
• Technical & usage data — standard device, log, and usage information needed to operate and secure the app.

3. How we use your information

• To provide the core features: valuations, maps, alerts, reports, and pipeline tracking.
• To improve accuracy — including using adjuster-outcome data to calibrate valuations. Any accuracy improvements shared across customers use aggregated, de-identified data only; we do not share your customers' names or personal details with other customers.
• To secure the service, prevent abuse, and support you.
• To communicate with you about the service, including hail alerts you request.

4. How we share information

We do not sell your personal information. We share it only with:

• Service providers that run the product on our behalf, under contract: hosting and database, app hosting and functions, AI-assisted valuation and image processing, vehicle-data lookup providers, email delivery, mapping tiles, and — only if you connect it — your calendar.
• Legal reasons — if required by law, or to protect rights, safety, and the integrity of the service.
• Business transfers — if Vector is acquired or merged, data may transfer as part of that transaction, and we'll notify you.

5. Data retention

We keep information for as long as your account is active and as needed to provide the service, then for any period required by law or legitimate business need. Plate-scan photos are processed and not kept as a standing archive.

6. Security

We protect data with measures including access controls, per-customer data isolation, and encryption of data in transit. No system is perfectly secure, but we work to safeguard your information and to keep each customer's data walled off from every other customer's.

7. Your choices and rights

• Access, correction, deletion — contact us at admin@vectorpdr.com to access, correct, or delete your information.
• Location & camera — you can revoke these device permissions at any time (some features won't work without them).
• Hail alerts — every alert email includes an unsubscribe link.
• Depending on where you live, you may have additional rights (for example, under Colorado's or California's privacy laws); we honor applicable requests.

8. Customer (end-user) data

When you use Vector to record information about your customers (for example on a contract), you are responsible for having the right to provide that information, and we process it on your behalf to deliver the feature you requested.

9. Children

We do not knowingly collect data from children under 18 years of age.

10. Changes

We may update this policy; we'll change the effective date above and, for material changes, provide reasonable notice.

11. Contact

Questions? admin@vectorpdr.com.